We meet all your
your questions
How far is the campsite from shops and supermarkets?
We are located 6 km from Sarras town center and 8 km from St Vallier town center. Each offers several supermarket chains, including Intermarché, Aldi and Netto. Otherwise, our best advice is to visit one of the Ardèche markets and enjoy the smells and flavors of home to please your taste buds!
Is the pool heated? What are the opening hours?
Yes, the pool is heated and covered at night. It is heated solely by our solar panels. It’s generally 27 degrees, unless the nights are too cool (it can be 24 degrees in the morning, at the very beginning or end of the season, but it quickly rises in temperature during the day). It is open from May 1 to August 31.
Open from 10am to 8pm. It is not monitored. We remind you that your children are your responsibility at all times, whatever the season.
Enjoy your vacation at our campsite in the Ardèche!
Do men have to wear swimming trunks at the pool?
No, it’s not compulsory. Shorts and Bermuda shorts are accepted, but we do ask that they be different from those taken to the river, to guarantee the hygiene of our pool.
Can I buy fresh bread at the campsite in the morning?
Yes, you can order bread and pastries the day before. You can collect your bread from the bar every morning from 8.30am.
Is there WiFi and a telephone network throughout the campsite?
Yes, there’s wifi throughout the campsite, accessible from any pitch. A fee is charged for pitches and rentals, but is free at reception. Ask for your access code at reception.
The telephone network works very well with FREE. You’ll be connected all the way to the river with FREE. For other operators, it depends. The higher you are in the campsite, the better the reception!
Can I choose my location number?
Yes, we will do our utmost to meet your requirements (shade, quietness, type of trees…). However, we’re lucky enough to have a lot of regulars, so sometimes your stay dates overlap and we can’t always offer you the pitch you want, as it’s already taken. Our policy is simple: to avoid any conflict, the first person to make a reservation has priority… Don’t hesitate to offer us 3 pitch numbers to best meet your requirements.
Can I arrive at any time of the day or night?
Yes, it’s up to us to adapt to your pace and obligations. However, rentals are only available from 3pm and pitches from 2.30pm. The number of your rental or pitch will be given to you 1 day before your arrival. So if you’re planning to arrive outside reception opening hours (2.30pm/7.30pm), give us a call on 04.75.34.56.23 and we’ll make the necessary arrangements. And if you’ve really forgotten to let us know, we’ll take care of it for you!
Are sheets provided in the rentals?
No, sheets are never provided in our rentals, as we know you prefer your own to feel at home. Beds are 140cm or 160cm, depending on the model you choose. Single beds are 80cm wide and generally 200cm long. If you want to lighten the load, you can rent cotton sheets for your stay.
Are pillows and comforters provided in the rentals?
Yes, pillows are provided. They are available in your accommodation. This doesn’t mean you can’t take your own, if you want all the comforts of home.
Should we bring our own towels?
Yes, please bring your own towels and beach towels. If you’d like to wash and dry your clothes during your stay, there’s a launderette on site. You can also decide to rent towels on the spot to take some of the clutter out of your suitcases!
Are rentals air-conditioned?
No, none of our rental units are air-conditioned. We’re at a slightly higher altitude (290m), which is enough to keep us cool in the evening and allow us to sleep well at night, even if the day has been hot.
Should we bring our own cooking utensils?
No, the residences are fully equipped with everything you need for cooking. We recommend that you only bring special utensils (toaster, kettle) that are essential for your comfort.
Can we park a vehicle on our site? What if you have a second car or a trailer?
Yes, each stay includes parking for one vehicle on the pitch. It is possible to bring a second car. This will be invoiced and may be parked on your pitch if it is available.
Can we barbecue on site?
Yes and No. No, because charcoal barbecues are strictly forbidden throughout our département by prefectoral decree. And yes, because gas barbecues are tolerated, and above all yes, because there are 3 spots on the campsite equipped with charcoal collective barbecues.
Who cleans my accommodation at the end of my stay?
You are responsible for cleaning at the end of your stay. And this year, even more so, we ask you to carry out your own disinfection, out of respect for the health of our cleaning staff. However, if you want to enjoy your vacation to the full and not have to worry about it, you can take out a cleaning package. Our team will take care of it for you.
Are dogs allowed?
Yes, dogs are allowed on the campsite, at a cost of 3 euros per night. Only one dog per rental or pitch We ask you to keep them on a leash and to pick up after them. It is forbidden to leave an animal alone on a pitch, tied up or locked in a car or in accommodation. You will need to present their vaccination booklet on arrival. Only category 1 and 2 dogs are prohibited.
When do I have to pay my deposit?
A 25% deposit is required at the time of booking, payable immediately to confirm the reservation. We can also put you on hold for a few days, giving you time to reflect before making your final choice.
When do I have to pay the balance of my reservation?
As stated on your booking confirmation (the document that guarantees your reservation after payment of the deposit), the balance is due 30 days before your arrival. You can pay by credit card, vacation vouchers, connect vacation vouchers or cheque.
Can I pay with a vacation voucher?
Yes, you can pay your deposit and/or balance with vacation vouchers. Simply send them, filled in with your name, to the campsite’s postal address.
Can I pay with connect vacation vouchers?
Yes, you can pay your deposit or balance directly with vacation vouchers when you book online. Alternatively, we are available on 04.75.34.56.23 to help you with your payment.
Can I pay for my stay with Vacation Vouchers or VACAF?
No, we do not accept payment by vacation vouchers or VACAF.
Is the campsite Vacaf-approved?
No, we fill in your vacation vouchers so you can get your money back.
What are the conditions for cancelling a holiday?
Please refer to our General Terms and Conditions of Sale (GTCS) on the front page of our website.
What payment methods are accepted?
Credit cards (except American Express), cheques, vacation vouchers, cash. CAF “Bons Vacances” are not accepted as a means of payment.
Are televisions available in the rentals?
We have chosen to equip only 6 TV rentals. These are the Acacias – TV cottages, Cottages and Panoramiques. To keep you entertained in the evenings, there are board games and books in each rental and more at your disposal at reception. DTT only works at the top of the hill. If you’re bringing your own TV, ask for a DTT-capable rental.
What are the maximum dimensions for caravans and motor homes?
6.5 meters maximum for motor homes and 5 metres for caravans. Access is too difficult for large motorhomes and caravans, and you’ll damage your equipment, which would be a shame! Our colleagues will be delighted to welcome you to their campsite.
If you have any doubts, please call us: 04 75 34 56 23
Double-axle caravans are not allowed on the campsite.
Are water and electricity included?
Yes. NB: you’ll need to remember to bring a European plug and an extension cord (approx. 15-20 m) large enough to connect to the collective electrical terminal.
Is it possible to drain wastewater on the site?
No. The individual sewer will eventually allow you to empty dishwater, but not wastewater. There are two solutions: if you have a removable bin for chemical toilets, you can empty it at the sanitary facilities, otherwise the town of Ardoix has a disposal area.